Service Commitment
Pre-sales service
We will timely analyze and process the technical issues raised by the customer, and the company engineers offer the customers with the overall technical solutions. We welcome customers to conduct site visits to our company.
Design Service
We will provide customers with detailed technical specifications, and develop the engineering application program most suitable to specific project. The company's professional designers will ultimately optimize every detail of the product design according to the actual needs of customers and engineering.
Standard manufacturing
During manufacturing, we strictly follow the requirements in ISO9001 management system to ensure process controllable and quality traceable during the manufacturing, and readily accept customers to supervise at the manufacturing site.
Site service
During the installation and commissioning of the equipment, we send technical personnel to the site to guide the installation and commissioning whenever upon the request of the customer, and provide free technical training.
After-sales Service
Once the product has any abnormal failure, our customer service center immediately send its customer service personnel at the nearest location to the customer to the site after receiving the notice sent from the customer.
(National Customer Service Toll Free: 400 8819 139)
Customer complaints
When a customer complains about the company's products or services, the company will arrange full-time staff to immediately give a written fax or e-mail reply in light of the specific issues.
